Walk in Consultation Service (WiCS2) – Local Pilot

The new locally commissioned Community Pharmacy Walk in Consultation Service (WiCS2) launched across Humber and North Yorkshire on 22 January 2024 and will be in operation until 31 March 2024.

The aim of the service is to relieve pressure across General Practice and Emergency Departments by offering screening and advice in the community for minor conditions that could take up valuable practice time and/or signpost more serious conditions in a more clinically efficient manner.

The WiCS service makes high quality appointments with a registered pharmacist available to patients across the Humber and North Yorkshire.

The WiCS2 PharmOutcomes service platform has been switched on for all pharmacies who submitted an expression of interest. NHSE have agreed that this  service CAN BE DELIVERED in advance of a signed contract being returned.

NHSE will shortly circulate a contract offer to all pharmacies who expressed an interest.

All pharmacists intending to provide this service must ENROL on the platform, this can be completed in advance of providing any consultations. It is recommended that you familiarise yourself with the WiCS2 service platform prior to delivering the service.

A paper consultation template has also been created and added to the platform which can be downloaded and printed for use.

DRAFT supporting documentation (Annex D and Service specification) have also been added to the PharmOutcomes platform to support you.

Key points to note:

  • The WiCS service is based on the same principles as the traditional CPCS minor ailment consultation service. The key difference between WiCS and CPCS, is that a patient can access the local WiCS service through self-referral when accessing a pharmacy for advice.
  • This service does NOT rely on a referral being raised by an external party.
  • Each consultation MUST be delivered by a pharmacist.

If you have not signed up to provide this service, but wish to take part, please email: humber.lpc@nhs.net.