Translation and Interpretation Services available for Pharmacies

February 2025 update:

A new Primary Care Interpreting and Translation Service is on its way for Humber and North Yorkshire

Following a procurement process, a new Primary Care interpreting and translation service is being rolled out across Humber and North Yorkshire. AaGlobal have been appointed to provide the service which will provide a full range of language support to patients using NHS GP, Dental, Optometry and Pharmacy:

• Spoken and Non-Spoken Interpreting both face to face and remote, on demand and prescheduled (including British Sign Language interpretation);
• Translation of content including letters, texts, brochures;
• Audio Transcription.

This will offer the same level of support to non-English speaking patients and the Deaf and hard-of-hearing community wherever they live in our region, reducing health inequalities due to language barriers.

The new service will launch on 1 April 2025. Find out more

Available in Hull:

Hull CCG currently commission a language interpretation and translation service which community pharmacies can access free of charge.

The Service Provider AA Global language Services ltd,  delivers a high quality, confidential and effective interpretation and translation service for those people who are registered with a Hull GP, or living in Hull but not registered with a GP who wish to access Primary Care services and for whom communication in English presents a significant barrier to understanding. This includes those patients who register for “Immediate and Necessary” and/or “Temporary Resident” services.

The Service Provider will deliver interpreting and translation services for the Authorised Users comprising of GP Practices, Dental Practices, Community Pharmacists and Ophthalmic Practices based in the city of Hull.

Further details of the service and how to access it are included in this Client Info Pack.

Are you a Pharmacist/Team member who speaks a language other than English?

Would you be willing to support a colleague pharmacist by translating a non-English spoken language to enable them to provide a pharmaceutical service in a Community Pharmacy in the Humber region?

The LPC have previously been called upon for advice in sourcing support to enable a local pharmacist to provide a service for a patient who could not speak English. This has highlighted that there is a difficulty in providing translation services within community pharmacy that enable a pharmacist to make the necessary clinical decision regarding the supply of a medicine.

Click here to find out more and share your details with the LPC.

If you are looking for an interpreter, please email humber.lpc@nhs.net and we will check our list to see if a pharmacist is able to support you in your area.