Bank Holiday Cover

FOR ACTION: Letter Re Easter 2024 Bank Holiday Pharmacy Opening Hours

Please read/reply to the email sent to all pharmacies from the ICB on Wednesday 24th of Jan. The email includes a letter and form for completion for the Easter 2024 Bank Holiday opening hours for pharmacies, a copy of which can be viewed below. The current directions to open over the Bank Holiday period are also available to view, separated by area. Please check if your pharmacy is directed to open.

Easter 2024 Letter Re Intention to open

Easter 2024 Bank Holiday Form for completion

ERY Easter 2024

Hull Easter 2024

NEL Easter 2024

NL Easter 2024

Please return the completed form by Tuesday the 6th of February 2024 to: England.pharmacyreturns@nhs.net

If you are not open at all over the bank holiday, on any of the dates specified in the above letter, then please do not reply informing the ICB of this. They interpret a ‘no reply’ as the pharmacy not being open.

Please follow the advice in the Further Instructions section below to ensure your NHS UK and DOS profiles are up to date etc…


Further instructions:

  • Please update your DoS & NHS UK Profiles accordingly (Please note: if you do not add hours for a bank holiday it will default to your normal opening hours)
  • Ensure staff on duty have access to all IT systems and NHS shared mailboxes necessary
  • If closed – use the template on the link below to notify patients of the nearest open pharmacy.
  • If directed to open – remember to claim the directed 1 or 2 hours via the PharmOutcomes platform (see directions on links above). Please note: if you have to remain open for longer than the designated 1 or 2 hours allocated to complete a pharmaceutical service to patients, please add this to the notes section on PharmOutcomes and keep evidence so NHS England can assess if an additional payment is necessary or directed rota need to be extended.

Pharmacy Opening Notification Template

NHS Profile Manager tool

A new tool, NHS Profile Manager, has launched to help community pharmacy contractors to update their pharmacy’s details more easily in the NHS 111 Directory of Services (DoS) and on the NHS website.

Previously, contractors needed to use two different NHS systems to ensure these details were up-to-date: the NHS website profile editor and the DoS Profile Updater. However, both of these systems have now been replaced by the new NHS Profile Manager.

Find out more


Directions to Open

For those pharmacies who have been directed to open, please use the claim form on PharmOutcomes.

Paper claims will no longer be accepted – If you don’t claim via PO you wont get paid                                 

Directions for May 2023 – April 2026:

Final NEL BH Directions Rota May 2023 – Apr 2026

Final NL BH Directions Rota May 2023 – Apr 2026

Final ERY BH Directions Rota May 2023 – Apr 2026

Final Hull BH Directions Rota May 2023- Apr 2026