Contract Monitoring

NHS England and NHS Improvement (NHSE&I) regional teams have responsibility for monitoring the provision of Essential and Advanced services. Arrangements for monitoring locally commissioned services may be set out in local contracts or Service Level Agreements.

NHSE&I’s regional teams use the Community Pharmacy Assurance Framework (CPAF) to monitor pharmacy contractors’ compliance with the terms of the community pharmacy contractual framework (CPCF).

The LPC recommend that contractors familiarise themselves with the PSNC’s advice page on contract monitoring.

Should a pharmacy contractor have any queries or questions regarding the monitoring process, or require advice and support around a monitoring visits, the LPC is available for support, just contact us.

Community Pharmacy Assurance Framework (CPAF)

Contractors were required to complete the CPAF screening questionnaire 2021/22 for each of their NHS pharmacies by midnight on Saturday 24th July 2021. Consistent with previous years, the questionnaire consisted of 10 active questions which contractors are asked to answer.

PSNC Briefing 012/21: CPAF screening process for 2021/22 explains the changes from the last CPAF process and provides guidance on the new questions.

For more information on the following please click here to visit the PSNC website:

  • Background to CPAF
  • Contract monitoring visits
  • Monitoring the use of SOPs
  • Recording advice, interventions and referrals in community pharmacies

For who to contact at NHS England with regarding CPAF:

Please refer to the Pharmacy Contact List for NHS England, Yorkshire & Humber which can be found here

CPAF – Best Practice Information

We would like to share the list of best practice requirements with you which have been provided by NHS England that all community pharmacies should annually review:

  • SOPs need to be reviewed annually
  • Patient questionnaires need to be shared annually on NHS website and available inside the pharmacy
  • Annual complaints report needs to be submitted to NHS England
  • Claim actual number of NMS provided on that months NHSBSA submission
  • Advise patients on how to dispose of unwanted meds
  • Advise patients on safe storage of meds where appropriate
  • Available services displayed more prominently e.g. outside the pharmacy (in the window etc.)
  • Fire risk assessments completed annually
  • Health and safety risk assessments completed annually
  • Variety of leaflets available in relation to health issues applicable to a wider audience
  • Keep up to date training records for staff members
  • Training pack/induction process for locums
  • Regularly review access to the pharmacy for patients with a disability