(DoS) Directory of Services

The Directory of Services (DoS) is a central directory of information, maintained by NHS Digital, which provides NHS 111 call handlers and others with real-time information about services available to support patients.Pharmacies’ services and opening hours are included within the DoS and it is important to the efficient working of NHS 111 and some other urgent care providers that information on pharmacy services is accurate to allow patients to be appropriately referred to community pharmacies, such as for the Community Pharmacist Consultation Service.

DoS is not publicly available, as it contains some private information, such as telephone numbers for use only by healthcare professionals, but pharmacy teams can access DoS via various web-based systems.

Please click here to visit PSNC for more info on the following:

  • Duty to keep DoS pharmacy profile up-to-date
  • DoS Profile Updater
  • Opening hours on DoS, temporary closure, and capacity
  • NHS Service Finder tool
  • DoS oversight

Quick links to:

DoS Profile Updater

  • Allows pharmacy team members and other healthcare professionals to search for DoS information quickly, allowing a patient to be signposted to the most appropriate service for their needs;
  • Provides access to information from the Urgent and Emergency Care Directory of Services and the NHS website. This includes non-public telephone numbers (where available) and information about who is eligible for the service and how to refer a patient; and
  • Includes maps and directions to the services, plus the ability to email service information directly to your patient.

Read more about NHS Service Finder

DoS Updater and NHS website editor to be replaced soon

Contractors currently use two different NHS systems to ensure their pharmacy details are up to date in the NHS 111 Directory of Services (DoS) and on the NHS website: the NHS website profile editor and the DoS Profile Updater. Both of these tools are due to be replaced by a new tool, called NHS Profile Manager, which is scheduled for release in early March 2022.

To prepare for this change, pharmacy contractors or team members should register for the new NHS Profile Manager with their personal NHSmail address as soon as possible.

Find out more about this change