Disposal of Unwanted Medicines

Pharmacies are obliged to accept back unwanted medicines from patients. The pharmacy will, if required by NHS England or the waste contractor, sort them into solids (including ampoules and vials), liquids and aerosols, and NHS England will make arrangements to collect the medicines from pharmacies at regular intervals. Additional segregation may also be required under the Hazardous Waste Regulations.

Service Specification

Essential Service 3 – Disposal of Unwanted Medicines Service Specification


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Waste Collection

Should you need to arrange another collection, please refer to the Pharmacy Contact List for NHS England, Yorkshire & Humber which can be found here

NHSE&I regional teams are responsible for making arrangements for the collection of waste medicines from pharmacies, to enable contractors to fulfil their responsibilities under the Essential service, the disposal of unwanted medicines; and NHSE&I should notify pharmacies of the arrangements they make.

In 2016, NHS England agreed a new national framework agreement for the collection and disposal of waste medicines, and, as previous contracts expire, increasingly Anenta Limited is being contracted to collect and dispose of the waste.

Anenta now manages North London, South East, East of England, Midlands, NW Yorkshire and NE Yorkshire, covering more than 7,000 community pharmacies, with the company likely to manage more areas soon.

All pharmacies should register with Anenta to ensure they have access to its services. This can be done here: https://vector.anenta.com/nhse_registrations

Anenta’s online system allows contractors to make service requests, get advice on issues with the service, or to simply seek advice on waste management in general. The system also holds compliance documentation on behalf of each pharmacy and other relevant communication, service level requirements and FAQs.

Contact details

Tel: 0330 1222 143

Email: support@anenta.com

Open a service ticket within your online account at: www.vector.anenta.com

Anenta Limited website is at: www.anenta.com

For Further information on Essential service: Disposal of unwanted medicines see here


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Pre-Acceptance Waste Audit : PSNC Main site