Disposal of Unwanted Medicines
Pharmacies are obliged to accept back unwanted medicines from patients. The pharmacy will, if required by NHS England or the waste contractor, sort them into solids (including ampoules and vials), liquids and aerosols, and NHS England will make arrangements to collect the medicines from pharmacies at regular intervals. Additional segregation may also be required under the Hazardous Waste Regulations.
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Guidance and Resources
Should you need to arrange another collection, please refer to the Pharmacy Contact List for NHS England, Yorkshire & Humber which can be found here
NHSE&I regional teams are responsible for making arrangements for the collection of waste medicines from pharmacies, to enable contractors to fulfil their responsibilities under the Essential service, the disposal of unwanted medicines; and NHSE&I should notify pharmacies of the arrangements they make.
In 2016, NHS England agreed a new national framework agreement for the collection and disposal of waste medicines, and, as previous contracts expire, increasingly Anenta Limited is being contracted to collect and dispose of the waste.
Anenta now manages North London, South East, East of England, Midlands, NW Yorkshire and NE Yorkshire, covering more than 7,000 community pharmacies, with the company likely to manage more areas soon.
All pharmacies should register with Anenta to ensure they have access to its services. This can be done here: https://vector.anenta.com/nhse_registrations
Anenta’s online system allows contractors to make service requests, get advice on issues with the service, or to simply seek advice on waste management in general. The system also holds compliance documentation on behalf of each pharmacy and other relevant communication, service level requirements and FAQs.
Tel: 0330 1222 143
Open a service ticket within your online account at: www.vector.anenta.com
Anenta Limited website is at: www.anenta.com