Failure to Open Notifications and emergency closures

Failure to open notification platform on PharmOutcomes

Contractors should use the failure to open notification platform on PharmOutcomes, to notify NHS England of any occasions where the pharmacy is unable to open.

The PharmOutcomes platform will automatically send the notification to NHS England upon submission.

Please update your SOPs accordingly.

For any other enquiries please email:

Failure to Open – PO screen shots

Managing a temporary pharmacy closure:

If an emergency situation means a pharmacy needs to close for a short period, there are actions a contractor needs to undertake to ensure patients are able to access their prescriptions and that the contractor’s business can resume easily and effectively once the emergency has passed.

Please click here to access CPE’s briefing and posters to display.