NHS mail accounts/requests


NHSmail is a centrally funded and managed secure email and communications service which is approved by the NHS for exchanging patient data. For a number of years, community pharmacies in England have been able to request a shared NHSmail account.

To access a shared NHSmail mailbox, users must have their own personal NHSmail address which is linked to the shared mailbox. This is to allow different staff members to access the mailbox without sharing of login details.

From 9/11/20, it will become part of the pharmacy terms of service to have a premises shared NHSmail account with 2 live linked accounts. Pharmacies need an NHS shared mail address if they wish to sign up to the Manage Your Service (MYS) portal in order to claim for the NHS Flu Service, the Pharmacy Quality Scheme (PQS) or the Community Pharmacist Consultation Service (CPCS).


For more information on the following please click here to visit the PSNC NHSmail pages:

• NHSmail overview
• How to get a shared NHSmail account – Pharmacy Quality Scheme and NUMSAS
• Technical queries and escalation
• Using NHSmail
• FAQs
• Practical considerations related to use of NHSmail
• Skype for Business Messaging (via NHSmail)

Visit the NHS website


NHSmail One Pager:

The LPC have created this NHSmail One Pager V1.2 for you to print and keep as a reference.