(DoS) Directory of Services

Directory of Services (DoS)

Directory of Services (DoS)

The Directory of Services (DoS) is a central directory which provides NHS 111 call handlers with real time information about services available to support a particular patient. Pharmacies are included in the DoS and it is important to the efficient working of NHS 111 and some other urgent care providers that information on pharmacy services is accurate in order to allow patients to be appropriately referred to community pharmacies.

The DoS is not publicly available, as it contains information such as private telephone numbers for use by healthcare professionals, but some pharmacies can already access DoS (via a web-based system called MiDoS) and can therefore check their DoS entry is accurate. NHS Digital is currently finalising the development of the Mobile Directory, which is designed to allow real time access to the DoS via a web browser or mobile device (such as a mobile phone or tablet). It is likely that this will be the route by which most pharmacies will be able to check their DoS entry.

NHS England and NHS Digital are considering how pharmacies will be able to access their DoS entry and the process by which errors can be notified to NHS 111 DoS leads.

NHS Pathways

The NHS Pathways tool is not publicly available. Commissioners are provided with information about the demand and supply of healthcare skills and services in their area via the combined use of the NHS Pathways tool and the Directory of Services. Whilst NHS Pathways provides the clinical assessment, the Directory of Services holds a comprehensive list of primary care services available that can be used to refer patients into.

DoS profile updater:

DoS Profile Updater, which includes information on bank holiday opening hours


Frequently asked questions

Q. How do I update the DoS information about my pharmacy?

A. Using the DoS Profile updater tool relates to Quality Payment scheme criteria.  If the updater will not be available for you for some time, but you need to update information, then you may contact your local DoS Lead at the CCG relevant to your area to ask that information is updated.

Further information

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