Online Consultations in Community Pharmacy (pilot) NL

Contact a local pharmacy online about your minor health concerns

Residents in North Lincolnshire who may be experiencing minor illness or ailments, are being encouraged by their local NHS to speak directly to a community pharmacy online first.

The Humber, Coast and Vale Health and Care Partnership is running a pilot project across North Lincolnshire initially, to trial online pharmacy consultations. The aim is to encourage patients and their carers to contact a pharmacy first using online consultations, before their GP, for conditions and enquiries that a pharmacy can help with.

The service is now live in 6 pharmacies across North Lincolnshire. Patients can visit and search for their specific problem or medicine. The search results will display self-help material, and if further information is needed, the patient can:

  • Contact a local pharmacy directly online at a time to suit, without the need to attend in person.
  • Attach relevant photos if needed (for example for cuts, burns, acne etc.). The pharmacy will respond and can advise online, or in person if they feel it’s necessary.

Pharmacies will be able to contact the patient online using secure online messaging or video consulting.

Key messages of the service:

  • Accessing pharmacy services online for minor health concerns
  • Quick and easy to access
  • Saves time not waiting in line for GP and can be accessed at a time that suits
  • Pharmacy teams are medical professionals who can help with a wide variety of health concerns

As qualified healthcare professionals, pharmacy teams can offer clinical advice and over-the-counter medicines for a range of minor illnesses such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. They will tell you if you need to see a GP, nurse or other healthcare professional.

For further information about this service, please speak to a local North Lincolnshire pharmacy or visit:

Paul Robinson, Chair of Community Pharmacy Humber said:

“Our local pharmacy teams are experts in medicines and can help with many minor health concerns.

We’re excited to be piloting this online scheme in our local area and hope that our residents find that it’s useful and saves time. The pilot extends the normal pathways for patients to access advice about their healthcare needs from community pharmacy teams and it will be interesting to see how the public respond to on-line consultations in community pharmacy”

Erica Ellerington, Head of Primary Care Transformation from NHS North Lincolnshire Clinical Commissioning Group said:

“Online health care solutions have been vital throughout the pandemic to reduce the spread of the virus. The NHS is looking to continue with online solutions wherever possible. Providing support online from pharmacies is a fantastic next step for creating even more easily accessible local health care.”

Watch the online consultations in community pharmacy video 

Two short videos for patients are also available to view below. The first one is for patients who want to know a bit more about the service, and the second one shows them how to use the service.

Patient explainer video

Patient how to video