Medication Management Service ER


NHS England on behalf on ER CCG

Service Period:

This agreement is for the period 1st July 2021 – 31st March 2024

Service Specification:

The ERoY Medication Management Service is now live and replaces the old EL23 service in the ERoY area. On return of a signed contract to NHS England, the pharmacy will be accredited to provide the service via the PharmOutcomes platform.

If you require any further details regarding the application of the MMS service, please refer to the service specification document sent to you by NHSE, or view below:

MMS service spec final 030821


All claims for this service should be made through PharmOutcomes. Please familiarise yourself with the platform prior to delivering the service.

Please note: referrals of clients into this service will be sent to you electronically through PharmOutcomes: please ensure you check this regularly throughout the day for any referrals.

Two platforms are used for this service:

  1. Medicine support service acceptance and assessment in Pharmacy Platform (only used once per client at the start of their journey)

This is a Referral Follow-up Service platform, and will not appear on your service links. Any referrals will be received/ actioned/ accepted/ assessed and recorded through this platform.

  1. Medication Support Service (MMS): Monthly Claim platform

You must use this platform monthly to claim any fees associated with this service for clients already accepted: Please familiarise yourself with its layout etc…

Aims and intended outcomes of the service:

  • To support independent living.
  • To help people manage their medicines safely and appropriately.
  • To reduce wastage of medicines.
  • To improve patient compliance with therapy by:
    o improving the patient’s understanding of their medicines;
    o identifying practical problems in taking their medicines and where appropriate providing
    extra support;
    o Identifying changes to medication where this will improve compliance
    o monitoring, reviewing and amending the support given


Appendix 5 resource pack for medication support service V1