Pandemic Delivery Service

This page provides information for pharmacy contractors and their teams on contractual responsibilities introduced during the COVID-19 pandemic related to supporting certain groups of people to obtain their medicines via a delivery service.

There are service requirements within the Terms of Service which apply to all pharmacy contractors (excluding distance selling pharmacies) and an optional Advanced service which contractors can choose to provide.Initially, the service requirements applied to clinically extremely vulnerable (CEV) patients self-isolating at home (also referred to as shielded patients), but this cohort of patients is not currently covered by the service. From 16th March 2021, people who have been notified of the need to self-isolate by NHS Test and Trace are able to access support for the delivery of their prescriptions from contractors.This page also contains general guidance on delivering all prescriptions during the pandemic and on the use of volunteers.

The service is currently ACTIVE until 23:59 on 30th September 2021 for people notified of the need to self-isolate by NHS Test and Trace in all areas of England.

The service is NOT active for CEV (shielding) patients.


Please click here to visit PSNC for more info on the following:

1) Introduction
2) Patients eligible for prescription deliveries
3) What does the delivery service entail?
4) Volunteer support for deliveries (including NHS Volunteer Responders)
5) Practical advice on making deliveries to all patients during the pandemic
6) Key points for volunteers delivering medicines on a pharmacy’s behalf
7) Frequently asked questions
8) Resources for pharmacy teams