Community Pharmacy Patient Questionnaire (CPPQ)

Patient satisfaction survey

Each financial year (1st April to 31st March), pharmacy contractors must undertake a patient satisfaction survey through which they obtain structured feedback on their patients’ experience of their NHS services (as a minimum, Essential and Advanced services) from patients using those services.

Changes to patient satisfaction survey requirements (November 2021)

Changes to the requirements for the patient satisfaction survey were announced on 26th November 2021.

Read the announcement

The revised requirements are explained on this webpage.

Where contractors have already undertaken the CPPQ in 2021/22, in line with the former Approved Particular requirements, they will have met the requirements for 2021/22 and need take no further action.

Where contractors have not yet undertaken the CPPQ in 2021/22, if they wish, they can now take a different approach, in line with the revised Approved Particulars, but they can also continue to use the CPPQ in 2021/22 to meet the contractual requirements.

Download the REVISED Approved Particulars (November 2021)

Archive: the former CPPQ requirements

Please click here to visit PSNC for more info on the following:

  • What do pharmacy contractors have to do?
  • The original Community Pharmacy Patient Questionnaire
  • What do you do with the survey results?
  • Where can I get help with conducting the questionnaire?
  • FAQs

Patient Safety Surveys Contact:

Please refer to the Pharmacy Contact List for NHS England, Yorkshire & Humber which can be found here

Patient Satisfaction Surveys should be uploaded to the NHS UK website.