PSNC issues guidance on unplanned pharmacy closures

Following the end of emergency provisions allowing for flexibility of pharmacy opening hours and temporary closures, PSNC has published new guidance to support community pharmacy contractors. From 1st April 2022, as the Government moves to its next stage in the pandemic recovery, the normal pharmacy Terms of Service rules and requirements around unplanned closures of community pharmacies have resumed.

According to the regulations, contractors must notify NHS England and NHS Improvement (NHSE&I) of any unplanned closures for staff illness or other reasonable cause, defined as something that is beyond a contractor’s control. The contractors should make arrangements with other pharmacies in the area for the continued provision of pharmaceutical services and make reasonable endeavours to resume services at the pharmacy as soon as is practicable.

To support contractors, PSNC’s Regulation and Support Team has produced guidance about the rules that must now be followed. The guidance considers various aspects of the requirements, highlighting the key issues that contractors should be aware of.

PSNC Briefing 011/22: Temporary closures of community pharmacies

Please report all failures to open via the Failure to Open platform on PharmOutcomes, this will send an alert to NHS England for you.