Personal Protective Equipment (PPE): Ordering PPE via the PPE Portal

Personal Protective Equipment (PPE): Ordering PPE via the PPE Portal

December 10, 2020

The Government’s PPE portal can be used by community pharmacies to obtain all the COVID-19 personal protective equipment (PPE) they need; the supplies will be provided free of charge.

The Department of Health and Social Care (DHSC) has partnered with eBay, Clipper Logistics and Royal Mail to develop this service.


PPE Portal order uplift for Christmas 2020

DHSC have announced a 25% increase in order limits for PPE orders over the Christmas period.

The PPE Portal will be operational over Christmas however, the delivery partners (Royal Mail and Pallet Carrier) will not be delivering on Christmas Day and Boxing Day. Orders made during the Christmas period should still be delivered within 5 days and to make allowance for any potential disruptions or increased need, DHSC have increased order limits by 25% for all providers, as of Tuesday 8th December 2020, and until at least 4th January 2021.


How can I access the portal?

Community pharmacies should have received an email invitation to register to access the service, which will have been sent to their NHSmail shared mailbox. If you cannot find the email, you can still create an account by visiting the portal and using your NHSmail shared mailbox email address to register.

Even though your NHSmail shared mailbox has recently been updated to have the new shorter primary email address, pharmacy data was uploaded to the portal some weeks ago, before this change was made to NHSmail by NHS Digital. Contractors registering for the portal access must therefore use the longer original shared mailbox email address (in the format nhspharmacy.location.pharmacynameODScode@nhs.net). Emails sent to a pharmacy’s original longer NHSmail shared mailbox address will still be delivered to the mailbox.

Visit the portal

Watch a video on how to use the portal

What can be ordered?

Pharmacies can use the portal to meet the extra need for PPE that has arisen as a direct result of the COVID-19 pandemic. You should not use the portal to order PPE for non-COVID-19 requirements; this should be ordered through your normal supply channels.

Pharmacies can order:

  • Type IIR masks;
  • Aprons;
  • Gloves; and
  • Hand sanitiser.

The current weekly order limits for pharmacies are listed on the GOV.UK website; the more staff a pharmacy has, the larger the quantity of PPE that can be ordered each week.

N.B. the GOV.UK website information on order limits refers to ‘registered staff’; this is the number of staff providing pharmacy services at the pharmacy, which is recorded on the portal when an account for the pharmacy is initially set up – it is not referring to staff registered with the General Pharmaceutical Council.

DHSC are keeping order limits under review to make sure they reflect the latest public health guidance, COVID-19 demand modelling and analysis.

Delivery times and cost

PPE ordered from the portal is free of charge and orders will be delivered by Royal Mail within 4 days. Some orders will require more than one box and may be received as multiple deliveries.

PPE standards

All PPE offered on the portal meets UK Government quality standards.

You can find more information on PPE standards at Public Health England’s COVID-19 PPE hub and NHS guidance on supply and use of Personal Protective Equipment (PPE) and other supplies.

Question or queries

Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal.

The team is available from 7am to 7pm, 7 days a week, to help resolve your queries.

Funding for previously purchased PPE

Contractors have previously purchased PPE from pharmacy wholesalers and other suppliers prior to stock becoming available via the Government’s PPE portal. PSNC has been capturing the cost of PPE that a sample of contractors have been purchasing and we are discussing with Government a process for reimbursement of those costs to all contractors.

For more info on Personal protective equipment, staff safety and security please click here to visit PSNC


COVID-19 network Resilience:

Click here to view our COVID-19 Network Resilience page



Posted in:


More Latest News >