NHSBSA guidance for pharmacy teams on patient exemption checking

Following the lifting of the temporary suspension of signatures on prescription forms and tokens on 1 September 2021, the NHS Business Services Authority (NHSBSA) have issued the following guidance on exemption checking to aid pharmacy teams.

From 1 September 2021, patients, or their representatives, will again be required to sign the reverse of NHS prescription forms or tokens for prescriptions presented at the pharmacy.For pharmacy teams, any time a patient makes a declaration that they are exempt from paying for NHS prescriptions and treatment, you must:

  • ask to see evidence of their eligibility
  • ask them to sign the declaration box on the paper FP10/Token
  • specify the correct exemption category and indicate whether evidence was seen when submitting an EPS claim
  • note on your point of care system if the patient shows a valid exemption certificate, along with the expiry date of the certificate.

NHSBSA have also produced guidance and a communications toolkit to help you understand your legislative requirements, follow the correct procedure, and provide support to patients.

Patient exemption checking: a guide for pharmacy teams in England

Patient exemption checking: a communications toolkit for pharmacy teams in England

See the PSNC’s Exemptions from the prescription charge for further guidance.