Changes to patient satisfaction survey requirements announced
The requirement that all pharmacy contractors undertake an annual survey of patients using the Community Pharmacy Patient Questionnaire (CPPQ) has been changed. Contractors now have to undertake an annual assessment of patient satisfaction, but they do not need to use the CPPQ.
PSNC’s proposals for these changes to the requirements were agreed by NHS England and NHS Improvement (NHSE&I) and the Department of Health and Social Care, and the detail is set out in updated Approved Particulars for the annual patient experience survey. Under the new requirements, contractors must still undertake a survey, but they can now collect feedback on their patients’ experience of using the pharmacy’s NHS services through a variety of methods, rather than having to use the CPPQ.