Medicine Use Review (MUR)


The Medicines Use Review (MUR) and Prescription Intervention Service consists of accredited pharmacists undertaking structured adherence-centred reviews with patients on multiple medicines, particularly those receiving medicines for long term conditions. National target groups have been agreed in order to guide the selection of patients to whom the service will be offered.

22nd July 2019 announcement: MURs to be phased out

In 2019/20 contractors can deliver a total of 250 MURs and in 2020/21 this will reduce to 100, with the service being decommissioned at the end of that year. All contractors can provide 250 MURs in total throughout 2019/20, but no more than 200 in the first half of the year. Further information is available on our CPCF settlement: 2019/20 to 2023/24 webpage.

Please Note: Contractors will also need to update their MUR SOP by 1st October 2019 to reflect new targeting requirements, click the link below for more information: MUR new targeting requirements

Further information, resources and the new process on how to submit data to the NHS BSA can be found on the PSNC website: click here


Good Practice examples for MUR/NMS success we found in the Humber Area

  • Team need to understand why we do services and their role in this.
  • Team need to consistently identify eligible patients when labelling.
  • Team need to be confident and ‘keep it simple’ when engaging patients.
  • Need to have robust system for paperwork e.g. 1-31 file for NMS or electronic e.g. Proscript.
  • Need to have regular days/times set aside to ring patients.
  • For MURs the pharmacist needs to be engaged and manage their time effectively.
  • Operational platform needs to be efficient to allow pharmacist time for consultation.
  • Pharmacist and Team need to make services a focus.
  • Closest pharmacy to surgery e.g. Health centres provides more opportunity for sign ups.
  • Low evidence of GP referrals and support. One example, in some areas any issues at intervention are referred directly to the Practice Pharmacist and new Rx for alternative is issued same day.