Bank Holiday Cover


Request for notification of opening hours on forthcoming Public and Bank Holidays – December 2020 & January 2021

NHS England have sent a request to all pharmacies shared mailboxes regarding the Dec 2020/Jan 2021 Bank Holiday opening hours for pharmacies. The letter, form and further info is available below.

NHS England have requested that if you are not open at all over the bank holiday, on any of the dates specified in the letter, then please do not reply informing them of this. They will interpret a ‘no reply’ as the pharmacy not being open.

Dec 2020 & Jan 2021 Intention to open

Dec 2020 & Jan 2021 Bank Holiday Form

ERY Dec 2020 & Jan 2021 BH Opening

Hull Dec 2020 & Jan 2021 BH Opening

NEL Dec 2020 & Jan 2021 BH Opening

NL Dec 2020 & Jan 2021 BH Opening


Further instructions:

  • Please update your DoS & NHS UK Profiles accordingly (Please note: if you do not add hours for a bank holiday it will default to your normal opening hours)
  • Ensure staff on duty have access to all IT systems and NHS shared mailboxes necessary
  • If closed – use the template on the link below to notify patients of the nearest open pharmacy.
  • If directed to open – remember to claim the directed 1 or 2 hours via the PharmOutcomes platform (see directions on links above). Please note: if you have to remain open for longer than the designated 1 or 2 hours allocated to complete a pharmaceutical service to patients, please add this to the notes section on PharmOutcomes and keep evidence so NHS England can access if an additional payment is necessary or directed rota need to be extended.

Pharmacy Opening Notification Template


NHS England Directions to Open 2020-2023

For those pharmacies who have been directed to open, please use the claim form on PharmOutcomes.

Paper claims will no longer be accepted – If you don’t claim via PO you wont get paid                                 

Directions 2020-2023:

Intention to direct letter May 2020 – April 2023

East Riding CCG Area

Hull CCG Area

North East Lincolnshire CCG Area