Contract Monitoring


NHS England and NHS Improvement (NHSE&I) regional teams have responsibility for monitoring the provision of Essential and Advanced services. Arrangements for monitoring locally commissioned services may be set out in local contracts or Service Level Agreements.

NHSE&I’s regional teams use the Community Pharmacy Assurance Framework (CPAF) to monitor pharmacy contractors’ compliance with the terms of the community pharmacy contractual framework (CPCF).

The LPC recommend that contractors familiarise themselves with the PSNC’s advice page on contract monitoring.

Should a pharmacy contractor have any queries or questions regarding the monitoring process, or require advice and support around a monitoring visits, the LPC is available for support, just contact us.


For more information on the following please click here to visit the PSNC website:

  • Contract monitoring for 2020/21
  • Contract monitoring visits
  • Monitoring the use of SOPs
  • Recording advice, interventions and referrals in community pharmacies

Community Pharmacy Assurance Framework (CPAF)

COVID-19 update: For 2020/21, it has been agreed that the Community Pharmacy Assurance Framework will not run in 2020/21, but this will run as normal in 2021/22.

Read more about other contractual changes during the pandemic

PSNC Briefing 045/20: Regulatory and contractual dispensations agreed to assist contractors with the ongoing COVID-19 pandemic

The Community Pharmacy Assurance Framework was developed by NHS Primary Care Commissioning as a toolkit to assist Primary Care Trusts in assessing compliance and quality under the Community Pharmacy Contractual Framework (CPCF). The first toolkit was published in September 2005 as the CPAF and updated versions were produced by PCC, working with PSNC, over the subsequent years.

CPAF is made up of two parts – a pre-visit questionnaire which is completed by the pharmacy contractor before the monitoring visit and a section used by the commissioner during a monitoring visit.

In 2013 NHSE&I updated CPAF and their regional teams used this version of the CPAF to undertake contract monitoring during 2013/14.


For who to contact at NHS England with regarding CPAF:

Please refer to the Pharmacy Contact List for NHS England, Yorkshire & Humber which can be found here


CPAF – Best Practice Information

We would like to share the list of best practice requirements with you which have been provided by NHS England that all community pharmacies should annually review:

  • SOPs need to be reviewed annually
  • Patient questionnaires need to be shared annually on NHS website and available inside the pharmacy
  • Annual complaints report needs to be submitted to NHS England
  • Claim actual number of NMS provided on that months NHSBSA submission
  • Advise patients on how to dispose of unwanted meds
  • Advise patients on safe storage of meds where appropriate
  • Available services displayed more prominently e.g. outside the pharmacy (in the window etc.)
  • Fire risk assessments completed annually
  • Health and safety risk assessments completed annually
  • Variety of leaflets available in relation to health issues applicable to a wider audience
  • Keep up to date training records for staff members
  • Training pack/induction process for locums
  • Regularly review access to the pharmacy for patients with a disability