Community Pharmacy Assurance Framework (CPAF)


The Community Pharmacy Assurance Framework was developed by NHS Primary Care Commissioning as a toolkit to assist Primary Care Trusts in assessing compliance and quality under the Community Pharmacy Contractual Framework (CPCF). CPAF is made up of two parts – a pre-visit questionnaire which is completed by the pharmacy contractor before the monitoring visit and a section used by the commissioner during a monitoring visit.

The LPC recommend that contractors familiarise themselves with the PSNC’s advice page on contract monitoring and CPAF.

Should a pharmacy contractor have any queries or questions regarding the monitoring process, or require advice and support around a monitoring visits, the LPC is available for support, just contact us.

For more information on the following please click here to visit the PSNC website:

-Contract monitoring for 2019/20
-Contract monitoring visits
-Monitoring the use of SOPs
-Recording advice, interventions and referrals in community pharmacies


CPAF Screening Survey 2019:

The 2019/20 Community Pharmacy Assurance Framework (CPAF) screening questionnaire will be available for completion from Monday 3 June 2019 until Sunday 30 June 2019. Click the link to visit PSNC above and select Contract monitoring for 2019/20 to find out more.


For who to contact at NHS England with regarding CPAF:

Please refer to the Pharmacy Contact List for NHS England, Yorkshire & Humber which can be found here


CPAF – Best Practice Information

We would like to share the list of best practice requirements with you which have been provided by NHS England that all community pharmacies should annually review:

  • SOPs need to be reviewed annually
  • Patient questionnaires need to be shared annually on NHS website and available inside the pharmacy
  • Annual complaints report needs to be submitted to NHS England
  • Claim actual number of MURs/NMS provided on that months NHSBSA submission
  • Advise patients on how to dispose of unwanted meds
  • Advise patients on safe storage of meds where appropriate
  • Available services displayed more prominently e.g. outside the pharmacy (in the window etc.)
  • Fire risk assessments completed annually
  • Health and safety risk assessments completed annually
  • Variety of leaflets available in relation to health issues applicable to a wider audience
  • Keep up to date training records for staff members
  • Training pack/induction process for locums
  • Regularly review access to the pharmacy for patients with a disability