Community Pharmacy Assurance Framework (CPAF)


The Community Pharmacy Assurance Framework was developed by NHS Primary Care Commissioning as a toolkit to assist Primary Care Trusts in assessing compliance and quality under the Community Pharmacy Contractual Framework (CPCF)

The LPC recommend that contractors familiarise themselves with the PSNC’s advice page on contract monitoring and CPAF.

Should a pharmacy contractor have any queries or question regarding the monitoring process, or require advice and support around a monitoring visits, the LPC is available for support, just contact us.

For more information on the following please click here to visit the PSNC website:

-Contract monitoring for 2019/20
-Contract monitoring visits
-Monitoring the use of SOPs
-Recording advice, interventions and referrals in community pharmacies


CPAF Screening Survey 2019:

The 2019/20 Community Pharmacy Assurance Framework (CPAF) screening questionnaire will be available for completion from Monday 3 June 2019 until Sunday 30 June 2019. Click the link to visit PSNC above and select Contract monitoring for 2019/20 to find out more.


For who to contact at NHS England with regarding CPAF:

Please refer to the Pharmacy Contact List for NHS England, Yorkshire & Humber which can be found here


CPAF – Best Practice Information

We would like to share the list of best practice requirements with you which have been provided by NHS England that all community pharmacies should annually review:

  • SOPs need to be reviewed annually
  • Patient questionnaires need to be shared annually on NHS website and available inside the pharmacy
  • Annual complaints report needs to be submitted to NHS England
  • Claim actual number of MURs/NMS provided on that months NHSBSA submission
  • Advise patients on how to dispose of unwanted meds
  • Advise patients on safe storage of meds where appropriate
  • Available services displayed more prominently e.g. outside the pharmacy (in the window etc.)
  • Fire risk assessments completed annually
  • Health and safety risk assessments completed annually
  • Variety of leaflets available in relation to health issues applicable to a wider audience
  • Keep up to date training records for staff members
  • Training pack/induction process for locums
  • Regularly review access to the pharmacy for patients with a disability