Personal Protective Equipment (PPE): Steps for ordering stock – updated

Personal Protective Equipment (PPE): Steps for ordering stock – updated

August 13, 2020

Personal Protective Equipment (PPE): Steps for ordering stock – updated

Please see local escalation routes that the LPC have secured on behalf of contractors in partnership with the NHSE&I regional team. We have agreed the following process with NHSE&I to standardise and clarify the approach that contractors should follow to order stocks of PPE to meet their needs particularly when stocks from wholesalers cannot be sourced. You will need to evidence that you have tried to obtain stock through all stages of the process in order to obtain stocks via step 4.
Step 1
Order from your main pharmaceutical wholesaler. Keep your quantities low to ensure that there is enough to meet demand for all contractors. If this is unsuccessful then move to step 2.
Step 2
If your wholesaler cannot supply then you should try any mutual sharing processes that may be in place within your company network or Primary Care Network. If you have no access to any such solution then move to step 3.
Step 3
PPE Portal: The Department of Health and Social Care (DHSC) has announced that community pharmacies can now order additional personal protective equipment (PPE) through the online portal for FREE.
Community pharmacies are now being added to the system and contractors will receive an email invitation to their shared NHSmail inbox to register, please ensure that your shared inbox is fully setup. The emails will be sent in a phased approach to manage the smooth registration of pharmacies by the portal’s logistics team.

For more information on the PPE Portal click here

Step 4
You should contact the National Service Disruption (NSDR) via or call 0800 915 9964 or 0191 283 6543 this is a 24/7 service. Please note that this service should only be used for emergency requests where PPE is needed in under 72 hours, this will result in pre-packed kit being made available which will contain limited quantities. Please ensure you are provided with and record your reference number. Currently in some instances this may refer you to your Local Resilience Forum.

We appreciate this is a complicated process but hopefully it will not be needed often if stocks at pharmaceutical wholesalers are maintained. If any contractor is experiencing difficulty with PPE supplies and this process does not resolve the situation then contact the LPC at  We would recommend that any costs incurred in the purchasing of PPE are recorded by contractors and invoices retained as PSNC remain in negotiations with NHSE regarding the cost of Covid 19 to pharmacy contractors

In order to help our colleagues on other sectors of health and social care if any contractor has excess stocks of PPE such as masks, gloves and aprons and could make these available to others then please contact to let them know what you can spare to help others in need. Some of our contractors have already provided stocks of PPE in this way.

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